Reference

Your Rights and Our Rules, Clearly Stated

These terms set out how your account works on 12rbajee and what we expect from each other. Access to our lobby depends on your local law and eligible regions — read this before you open an account or use our services.

Account eligibilityBangladesh access rulesbKash, Nagad, Rocket termsYour data rightsHow to contact us
12rbajee Your Rights and Our Rules, Clearly Stated
CONTACT LEGAL SUPPORT

Reach Us About Legal or Account Questions

If you have a question about these terms, your account status, or how your data is handled, our support team can help. Reach out through any of these channels and we'll point you to the right part of our legal documentation or escalate to the team that handles account-level decisions.

Team online

Live Chat

Start a chat from inside your account dashboard. Available for account queries, wallet questions covering bKash, Nagad, and Rocket, and legal document requests.

Email Support

Send your legal or account query by email. Include your registered account details so we can locate your file and respond with the right terms reference.

Help Centre

Our help centre has the current version of all legal documents, account terms, and eligibility information for Bangladesh and supported regions.

ACCOUNT SECURITY

How We Protect Your Account and Data

We handle your account data under the terms you agreed to at registration. Here is what that means in practice — who can access your information, how long we keep it, and how you can request changes or removal.

Data Retention

We keep your account data for as long as your account is active and for a defined period after closure, in line with standard financial record requirements. You can ask us what we hold.

Cookie Use

Our site uses cookies to keep your session active and to remember lobby preferences. You can manage cookie settings in your browser at any time without losing your account.

Account Security

Your account is protected with OTP verification at login. If you receive an OTP you did not request, contact support immediately through live chat and we will lock the account.

Data Requests

To request a copy of your data, update your details, or ask for account deletion, email us with your registered account information. We aim to respond within the window required by applicable rules.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, data handling, and how our terms work in Bangladesh.

Access depends on your local law and the region your account is registered to. We do not determine legality on your behalf — check what applies where you are before opening an account.

We retain your account records for a defined period after closure in line with standard financial compliance requirements. You can email us to request a copy of what we hold.

Yes. When you deposit or withdraw using bKash, Nagad, or Rocket, both our account terms and the wallet provider's own conditions apply. Read both before transacting.

Log in, go to your account settings, and update your email or phone number. You will receive an OTP to confirm the change before it takes effect.

Contact our support team via live chat or email with your account details and the decision reference. We review disputes under the terms you accepted at registration.

The current version of all legal documents is available in our help centre. We also send a notification to your registered contact when terms are updated significantly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.